Quality Management

Identification

Identification of business processes that fail to meet the targets and users expectations and analyze the reason thereof

Identification of opportunities for CCEs to improve their performance including specific training needs

Implement

The benchmark set for internal quality SLA is always more than specified client SLA

Control

Frequent monitoring & counseling of the CCEs helps to control individual and process performance

We deploy our in-house quality monitoring process that utilizes formal instruments of measurement. This process establishes exceptional quality levels and tracks an agent's performance based on the following criteria:

+91 33 46036079
info@dynaxonitservices.com
62, Garia Station Rd Panchasayar,
Garia, Kolkata 700084

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