Non-Voice Support

Non-voice support is needed by businesses of all shapes and sizes in the outsourcing domain. Dynaxon ensures impeccable standards of support between non-voice support and voice support processes that lead to greater efficiency and lasting customer satisfaction. These include:

• End-to-End processing of orders placed by customers via phone or other channels
• Order Review and Approval
• Fraud detection and payment verification with the associated bank
• RMA Management, Issue refunds and return tracking
• Exchange tracking and management
• Affiliate and partner management
• Wholesale order management
• Distributor channel management
• Weekly Inventory reconciliation between shopping cart and fulfilment provider inventory
• Backorder tracking and management
• Chargeback management and bank reconciliation
• Customer Service responses at Social Media channels