BPO/BPM Services

Salesforce

Inbound Voice
Support

  • Result-Driven Sales & Lead Generation
  • Game-changing Telemarketing Services
  • Market Research That Differentiates The Best From The Good
SAP

Outbound Voice
Support

  • Enduring Customer Support Service
  • Building Customer Loyalty With Technical Support
  • Precision In Order Taking
  • Seasonal Calls Overload Mechanism
Oracle

Non Voice
Support

  • End-to-end processing of orders placed by customers via phone or other channels
  • Order Review and Approval
  • Fraud detection and payment verification with the associated bank
  • RMA Management, Issue refunds and return tracking
  • Exchange tracking and management
  • Affiliate and partner management
  • Wholesale order management
  • Distributor channel management
  • Weekly Inventory reconciliation between shopping cart and fulfilment provider inventory
  • Backorder tracking and management
  • Chargeback management and bank reconciliation
  • Customer Service responses at Social Media channels
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