Our Department of Operations Management covers production management, product and process development in general as well as information and communication in and about modern service enterprises. Our overall strategic research focus areas are inter-organisational relations and performance management – often referred to as operations management.
Service Delivery
Data Services
Inbound Services
Outbound Services
SLA Management
Leveraging Technology
Facility Management
Risk Management
Workflow Improvements
Client Relationship Management
Contact Management
Process Reviews
CSAT
Calibrations
Site Visits
Revenue Management
Track Revenue
Staffing Efficiency
FTE Utilization
Performance Management
Cost Optimization
Operating Efficiency
Business Capacity Management
Process Management
Productivity
Escalations Management
Logistics Management
Incident Management
People Management
Internal Performance Reviews
Outcome Improvement
Data Capture
Information Management
Reporting
Data Management
Analytics
Continuous Improvement
Operations Planning & Management
