Non Voice

Non Voice support usually spreads across any scope of work in the outsourcing industry wherein the representative is no required to speak to customers and includes activities like email marketing and support, chat support, transcription and order processing. Dynaxon offers services wherein representatives are trained as per client requirements. They are trained and evaluated to nurture their skills wherein they can deliver efficient transaction processing or support through email or chat. We also offer skilled work force to complete high end transcription, order taking and order processing projects

Following are some of our key expertise and features of our back office support:

End-to-end processing of orders placed by customers via phone or other channels

Order Review and Approval

Fraud detection and payment verification with the associated bank

RMA Management, Issue refunds and return tracking

Exchange tracking and management

Affiliate and partner management

Wholesale order management

Distributor channel management

Weekly Inventory reconciliation between shopping cart and fulfilment provider inventory

Backorder tracking and management

Chargeback management and bank reconciliation

Customer Service responses at Social Media channels